Rules for Visiting the Complex

1.1. Park|Resort “Eight Lakes” Country Club (hereinafter referred to as the “Complex”) is a private club. Dear Guest, you are required to familiarize yourself with a number of Norms and Rules in effect on the club premises.

1.1. The “Eight Lakes” Park|Resort Country Club (hereinafter referred to as the “Complex”) is a private club on whose premises a number of Norms and Rules are in effect, with which you, dear Guest, are required to familiarize yourself.

1.2.These Rules:
– establish requirements for the conduct of Guests on the Complex premises;
– establish requirements for the procedure for Guests entering and exiting the Complex premises;
– establish requirements and define conditions relating to the rules for visiting and conduct of Guests at the Thermal

SPA Center and Beach Club of the Complex;
– establish requirements and conditions relating to the rental procedure for electric vehicles, boats, catamarans, bicycles, and other equipment of the Complex;

– establish requirements and conditions relating to the rules for fishing on the Complex premises;

– establish the contractual nature of the relationship between the Guest and the Complex, contain the basic rights and
obligations of the parties, define a number of essential conditions, in the absence of which the contract, in the form of these Rules, will be deemed not concluded, and the relationship between the parties, accordingly, not to have arisen.

The Parties hereby agree to consider the term “Rules” and the term “Contract” as equivalent in meaning, as they are presented in these Rules.

1.3.Considering that these Rules establish contractual legal relations between the Complex on the one hand and the Guest on the other, the Complex hereby informs the Guest that the term “contract,” according to its legal definition set forth in paragraph 1 of Article 378 of the Civil Code of the Republic of Kazakhstan, is understood as an agreement between two or more persons to establish, modify, or terminate civil rights and obligations.

Taking into account the general civil principle of freedom of contract, which grants participants in civil legal relations freedom in concluding a contract and does not permit compulsion to conclude a contract, as follows from the provisions of paragraph 1 of Article 380 of the Civil Code of the Republic of Kazakhstan, the Parties state that, firstly, the Guest, as a subject of civil circulation, independently and without compulsion from the Complex, decides whether to enter into contractual
legal relations with the Complex or to refuse to conclude such a contract; secondly, when entering into contractual
legal relations with the Complex, the Guest confirms the absence of any compulsion from the Complex to conclude such a contract; thirdly, the parties to the contract, by entering into contractual legal relations with each other, fully
exercise the right to conclude such a contract that contains elements of various contracts (so-called mixed contract).

1.4.Since the parties give these Rules the force of a contract and consider it a type of civil law contract with elements of various contracts (mixed contract), they establish the following special procedure for its conclusion and entry into legal force: the fact of the Guest’s entry onto the Complex premises, regardless of the duration of the Guest’s stay on the Complex premises, is considered by the Complex administration as acceptance (unambiguous consent) by the Guest of the Complex’s offer (these Rules having the force of a contract) and signifies that:

a) the Guest and the Complex administration have agreed on all essential conditions of this contract (including paragraph 2.3 of the Rules);

b) the Guest, having familiarized themselves with these Rules, fully agrees with them, is informed of all the features of the services provided by the Complex, and undertakes to comply with them strictly;

c) the Complex, from the moment the Guest enters the Complex premises, undertakes to provide the services offered on the Complex premises within the stipulated timeframe and with proper quality, in accordance with the norms of the current legislation of the Republic of Kazakhstan.

1.5. In addition to these Rules, Special Rules have been developed and are in effect on the Complex premises, with which the Guest may familiarize themselves when selecting a particular service available on the Complex premises. All such rules are set forth in full and without omissions below in the text. Such Special Rules shall constitute an integral part of this contract.

1.6. The Complex informs the Guest that a video surveillance system is in operation on the Complex premises.

1.7. The Complex informs the Guest that a network of cafes and restaurants operates on the Complex premises, where the Guest will be served according to the selection of food and beverages available in the cafes and restaurants, at prices established in the menus of such cafes and restaurants.

2.1. In order to maintain public order on the Complex premises, the administration refuses to grant access to the Complex premises to:
2.1.1. persons with cold steel and firearms (including gas, nerve-paralytic, traumatic, pneumatic, explosive weapons, electric shock devices, aerosol sprays, etc.);
2.1.2. persons with poisonous and/or toxic substances and gases;
2.1.3. persons with narcotic and toxic substances;
2.1.4. persons whose behavior clearly shows signs of alcohol, drug, or other intoxication, as well as persons with clearly expressed aggressive and/or inadequate behavior;
2.1.5. persons with visible signs of infectious diseases, in dirty and special work clothing, as well as persons whose appearance and actions violate generally accepted norms of morality, ethics, and decency applicable on the territory of the Republic of Kazakhstan;
2.1.6. persons with domestic animals;
2.1.7. persons consuming alcoholic beverages in the Complex’s parking area;
2.1.8. persons attempting to bring onto the Complex premises: hookah, alcoholic and/or low-alcohol beverages;
2.1.9. minors under 18 years of age without the accompaniment of legal representatives;
2.1.11. persons who refuse to undergo the mandatory inspection procedure in effect on the Complex premises, which includes passing through a metal detector and an apparatus for inspecting the Guest’s hand luggage and other baggage (the Complex hereby informs the Guest that undergoing the inspection procedure, as described in this clause, is an essential condition of this Contract, which the Complex expressly declares to the Guest).
2.2. Guests’ entry onto the Complex premises is carried out exclusively through the “Reception” area located near the Complex’s parking area, with mandatory familiarization with these Rules.
2.3. The Complex hereby informs the Guest that, in accordance with the norms of the current legislation of the Republic of Kazakhstan in the field of consumer rights protection and food safety, the Complex has a number of obligations established by the state before the Guest, where, among other obligations, there are a number of imperative requirements:

– to ensure the safety of goods (works, services);

– to ensure the proper quality of goods (works, services) sold/provided on the Complex premises (in accordance with the requirements of Article 20 of the Law of the Republic of Kazakhstan “On Consumer Rights Protection”);

– as well as to comply with the requirements for food safety and the processes (stages) of its development (creation), production (manufacture), circulation, transportation, disposal, and destruction,

in fulfilling the above obligations, the Complex, in order to prevent cases of Guest poisoning on the Complex premises by food products of home production, as well as food products purchased by the Guest outside the Complex premises that, at the time of the Guest’s passage through the “Reception” area, do not have documents certifying their safety and confirming their origin, does not permit the bringing of such food products and beverages onto the Complex premises (with the exception of bottled water at the rate of 1 liter of water per person and special food intended for young children, pregnant and nursing mothers).

The Complex considers this condition, established in the first paragraph of paragraph 2.3, to be an essential condition of the contract concluded between the Guest and the Complex, which it declares to the Guest in this paragraph of the Rules.

2.4. To avoid double interpretation of the term “essential condition,” the Complex hereby informs the Guest that essential conditions of a contract, in accordance with the norms of the current civil legislation of the Republic of Kazakhstan, are understood as conditions concerning the subject matter of the contract, conditions that are recognized as essential by legislation or necessary for contracts of this type, as well as all those conditions on which an agreement must be reached at the request of one of the parties (second paragraph of paragraph 1 of Article 393 of the Civil Code of the Republic of Kazakhstan).
The fact of the Guest’s entry onto the Complex premises, with compliance with the procedures described in these Rules (contract), constitutes the reaching of an agreement on all essential conditions of the legal relations arising between the Parties.
The fact of the Guest’s entry onto the Complex premises, from the standpoint of the emergence of a legal fact—a contract concluded between the Parties—is the fact of the Guest’s performance of a specific, unambiguous, conclusive action aimed at the emergence of civil legal relations specifically between the Guest and the Complex.
The Complex also informs the Guest that in the event of the Guest’s disagreement with any of the essential conditions set forth in the text of the Rules, the contract between the Complex and the Guest will be deemed not concluded, and the legal relations of the parties and the obligations arising from such legal relations will be deemed not to have arisen, as established by the provisions of Article 393 of the Civil Code of the Republic of Kazakhstan.

2.1. In order to maintain public order on the Complex premises, the administration refuses to grant access to the Complex premises to:
2.1.1. persons with cold steel and firearms (including gas, nerve-paralytic, traumatic, pneumatic, explosive weapons, electric shock devices, aerosol sprays, etc.);
2.1.2. persons with poisonous and/or toxic substances and gases;
2.1.3. persons with narcotic and toxic substances;
2.1.4. persons whose behavior clearly shows signs of alcohol, drug, or other intoxication, as well as persons with clearly expressed aggressive and/or inadequate behavior;
2.1.5. persons with visible signs of infectious diseases, in dirty and special work clothing, as well as persons whose appearance and actions violate generally accepted norms of morality, ethics, and decency applicable on the territory of the Republic of Kazakhstan;
2.1.6. persons with domestic animals;
2.1.7. persons consuming alcoholic beverages in the Complex’s parking area;
2.1.8. persons attempting to bring onto the Complex premises: hookah, alcoholic and/or low-alcohol beverages,
2.1.9. minors under 18 years of age without the accompaniment of legal representatives;
2.1.10.persons attempting to bring onto the Complex premises sharp or cutting objects, glass objects, and other fragile objects that produce shards (except for sunglasses)

2.2..
Guests’ entry onto the Complex premises is carried out exclusively through
the “Reception” area located near the Complex’s parking area, with
mandatory registration of a guest card (questions regarding the registration
of a guest card, as well as other organizational matters, can be clarified
at the reception desk with our staff). Registration of a guest card is
considered complete from the moment a prepayment amount is deposited onto this card.
The minimum prepayment amount is 3,000 (three thousand) tenge. The Guest has the right to
deposit any other amount exceeding the minimum prepayment amount. The Guest
has the right to use the monetary amount deposited as a deposit for
partial payment for services at bars and restaurants located on the
Complex premises.

2.3. The Complex hereby informs the Guest that, in accordance with the norms of the current legislation of the Republic of Kazakhstan in the field of consumer rights protection and food safety, the Complex has a number of obligations established by the state before the Guest, where, among other obligations, there are a number of imperative requirements:

– to ensure the safety of goods (works, services);

– to ensure the proper quality of goods (works, services) sold/provided on the Complex premises (in accordance with the requirements of Article 20 of the Law of the Republic of Kazakhstan “On Consumer Rights Protection”);

– as well as to comply with the requirements for food safety and the processes (stages) of its development (creation), production (manufacture), circulation, transportation, disposal, and destruction,

in fulfilling the above obligations, the Complex, in order to prevent cases of Guest poisoning on the Complex premises by food products of home production, as well as food products purchased by the Guest outside the Complex premises that, at the time of the Guest’s passage through the “Reception” area, do not have documents certifying their safety and confirming their origin, does not permit the bringing of such food products and beverages onto the Complex premises (with the exception of bottled water at the rate of 1 liter of water per person and special food intended for young children and nursing mothers).

The Complex considers this condition, established in the first paragraph of paragraph 2.3 of these Rules, to be an essential condition of the contract concluded between the Guest and the Complex, which it declares to the Guest in this paragraph of the Rules.

2.4. To avoid double interpretation of the term “essential condition,” the Complex hereby informs the Guest that essential conditions of a contract, in accordance with the norms of the current civil legislation of the Republic of Kazakhstan, are understood as conditions concerning the subject matter of the contract, conditions that are recognized as essential by legislation or necessary for contracts of this type, as well as all those conditions on which an agreement must be reached at the request of one of the parties (second paragraph of paragraph 1 of Article 393 of the Civil Code of the Republic of Kazakhstan).

The reaching of an agreement on all essential conditions of the legal relations arising between the parties will be the very fact of the Guest’s entry onto the Complex premises, with compliance with the procedures described in these Rules (contract).

The fact of the Guest’s entry onto the Complex premises, from the standpoint of the emergence of a legal fact—a contract concluded between the parties—is the fact of the Guest’s performance of a specific, unambiguous, conclusive action aimed at the emergence of civil legal relations specifically between the Guest and the Complex.

The Complex also informs the Guest that in the event of the Guest’s disagreement with any of the essential conditions set forth in the text of the Rules, the contract between the Complex and the Guest will be deemed not concluded, and the legal relations of the parties and the obligations arising from such legal relations will be deemed not to have arisen, as established by the provisions of Article 393 of the Civil Code of the Republic of Kazakhstan.

3.1. Guests of the Complex are obligated to:
3.1.1. Refrain from using profanity and offensive harassment toward other Guests and Complex staff.
3.1.2. Treat the Complex’s property with respect, including rental equipment provided to the Guest temporarily.
3.1.3. Not violate public order established and protected by the current legislation of the Republic of Kazakhstan.
3.1.4. Cease unlawful behavior at the first request of the Complex administration; otherwise, the Guest will be escorted out by security, and their stay on the Complex premises will be terminated early.
3.1.5. Fully compensate for damage caused to the Complex’s property, as well as to all third parties, in the event of damage and/or destruction of the Complex’s and/or third parties’ property by the Guest.
3.2. Guests of the Complex are prohibited from:
3.2.1. Consuming alcoholic beverages and smoking in places not designated for this purpose.
3.2.2. Littering.
3.2.3. Behaving in a provocative and aggressive manner.
3.2.4. Leaving minors alone without supervision.
3.2.5. Leaving the Beach Club area in a semi-undressed state (in swimwear, bathing suits, without outer clothing, etc.).
3.2.6. Conducting unauthorized activities (trade and other events) on the Complex premises without authorization from the Complex administration.
3.2.7. Having picnics with food and alcoholic beverages on the Complex premises and in the Complex’s parking areas, except in places specifically designated for this purpose.
3.2.8. Trampling lawns and green spaces, as well as climbing trees and palms.
3.2.9. Fishing and diving from bridges, dams, and embankments, as well as from places not designated for fishing.
3.2.10. Swimming in places not designated for this purpose.
3.2.11. Damaging the Complex’s property, including green spaces and rental equipment provided to the Guest on the Complex premises.
3.2.12. Polluting the Complex premises, including lakes, park and promenade areas on the Complex premises, as well as the Complex’s parking area located at the entrance.
3.2.13. Starting fires.

3.1. Guests of the Complex are obligated to:
3.1.1. Refrain from using profanity and offensive harassment toward other Guests and Complex staff.
3.1.2. Treat the Complex’s property with respect, including rental equipment provided to the Guest temporarily.
3.1.3. Not violate public order established and protected by the current legislation of the Republic of Kazakhstan.
3.1.4. Cease unlawful behavior at the first request of the Complex administration; otherwise, the Guest will be escorted out by security, and their stay on the Complex premises will be terminated early.
3.1.5. Fully compensate for damage caused to the Complex’s property, as well as to all third parties, in the event of damage and/or destruction of the Complex’s and/or third parties’ property by the Guest.
3.2. Guests of the Complex are prohibited from:
3.2.1. Consuming alcoholic beverages and smoking in places not designated for this purpose.
3.2.2. Littering.
3.2.3. Behaving in a provocative and aggressive manner.
3.2.4. Leaving minors alone without supervision.
3.2.5. Leaving the Beach Club area in a semi-undressed state (in swimwear, bathing suits, without outer clothing, etc.).
3.2.6. Conducting unauthorized activities (trade and other events) on the Complex premises without authorization from the Complex administration.
3.2.7. Having picnics with food and alcoholic beverages on the Complex premises and in the Complex’s parking areas, except in places specifically designated for this purpose.
3.2.8. Trampling lawns and green spaces, as well as climbing trees and palms.
3.2.9. Fishing and diving from bridges, dams, and embankments, as well as from places not designated for fishing.
3.2.10. Swimming in places not designated for this purpose.
3.2.11. Damaging the Complex’s property, including green spaces and rental equipment provided to the Guest on the Complex premises.
3.2.12. Polluting the Complex premises, including lakes, park and promenade areas on the Complex premises, as well as the Complex’s parking area located at the entrance.
3.2.13. Starting fires.
3.2.14. Violating the Special and General Rules established on the Complex premises.
3.2.15. Photo and video shooting using professional equipment, including the use of drones. The exclusive right to publish photo (video) materials shot on the Complex premises belongs only to Park Resort “Eight Lakes”.
3.3. Performing other actions that express clear disrespect toward others, violating the established order on the Complex premises and the peace of vacationers.
3.4. In the event of the Guest’s violation of the Special and/or General Rules, the Complex administration has the right to refuse service to the Guest, followed by escorting them off the Complex premises.
3.5. The Guest is hereby considered informed that in the event of a violation of public order on the Complex premises, expressed in a violation of the norms established by the current legislation of the Republic of Kazakhstan, the General and/or Special Rules in effect on the Complex premises, the Complex administration has the right to involve law enforcement agencies to take measures provided for by the current legislation of the Republic of Kazakhstan in order to suppress such behavior and bring the perpetrators to administrative and/or criminal liability.

4.1. The Complex is not liable to the Guest for harm caused to the Guest’s life and/or health as a result of the Guest’s violation of the Special and/or General Rules established on the Complex premises.
4.2. The Complex administration is not responsible for the safety of the Guest’s belongings, except in cases where the Complex administration accepts the Guest’s belongings for safekeeping under inventory.
4.3. The Guest independently bears the risks of adverse consequences arising from violations of the Special and/or General Rules in effect on the Country Club premises.
4.4. The Complex administration has the right to refuse service to the Guest without stating reasons.

4.1. The Complex is not liable to the Guest for harm caused to the Guest’s life and/or health as a result of the Guest’s violation of the Special and/or General Rules established on the Complex premises.
4.2. The Complex is not responsible for the safety of the Guest’s belongings, except in cases where the Complex administration accepts the Guest’s belongings for safekeeping under inventory.
4.3. The Guest independently bears the risks of adverse consequences arising from violations of the Special and/or General Rules in effect on the Country Club premises.
4.4. The Complex administration has the right to refuse service to the Guest without stating reasons.
4.5. For damage to property belonging to the Complex, a fine of 200,000 (two hundred thousand) tenge is imposed on the Guest; if the damage exceeds the amount of the fine, the Guest is obligated to compensate the amount of the damage incurred.

5.1. If you have questions regarding the Complex’s operations, the list of services, and their cost, please contact us using the following contact information: Email – info@8ozer.kz
Phone +7 727 330 09 90
5.2. The Complex operates 24 hours a day for hotel guests.

Enjoy your stay!

5.1. If you have questions regarding the Complex’s operations, the list of services, and their cost, please contact us using the following contact information: Email – info@8ozer.kz Phone +7727 330 09 90
5.2. The Complex operates 24 hours a day for hotel guests.